Overview of the Refund Policy of iTech

7. iTech | 30-Day Money-Back Guarantee!

• Money-back guarantee claims must be received within 30 days of the initial order being placed. This must be done by contacting iTech.
• To qualify for the Guarantee, any request for cancellation must include the following: Full name of the account holder, iTech/our Partners order/invoice/contract number, email address, telephone number and optionally, your reason for cancellation.
• The 30-Day Money Back Guarantee applies to the iTech Website and includes the eShop Design Service and Search Engine Optimisation and is limited to Your initial purchase, and any additional or optional Services or features added for You by iTech or added from our Partner’s Control Panel by You.
• The 30-Day Money-Back Guarantee does not apply to new orders of Domain Names Registered for You by iTech and/or Domain Names added/Registered from our Partners Control Panel by You, our Partners Dynamic Cloud Server performance features on top of the minimum configuration, and Search Engine Marketing packages.
• You agree that if any other Services are attached to Your contract that you wish to cancel, these will also be cancelled.
• The 30-Day Money Back Guarantee does not apply to certain offers and promotions including, but not limited to, packages ordered with the software bundle and Best Buy campaigns which usually come with Minimum Term Contracts. We recommend that You check the Terms & Conditions applicable to the offer before placing an order.
• The 30-Day Money-Back Guarantee is not available where you have breached any part of these General Terms & Conditions, including but not limited to an account that has been suspended or terminated because of such a breach.

8. iTech | Fees and Refunds

• All Fees are payable in advance unless the Deposit option is chosen when placing your order. If a Deposit is paid, then the Balance remaining must be settled in full by logging into Your iTech ‘My Account’ online within 30 days of the Order Date to pay the relevant bill.
• Provided that No work has commenced on the Start Date then All Fees will be refunded in full if within the 30-Days Money Back Guarantee.
• If we choose to cancel the Services We provide to You for any reason other than a breach of the terms of this Agreement by You, We will refund You on a pro rata basis.
• If Services are suspended temporarily or any features, applications, scripts or programs are deactivated to ensure the stable operation and integrity of the Services You will not be entitled to a refund.

Need help?

Contact us at ad***@******co.org for questions related to refunds and returns.