The following terms govern our agreement to provide services to you as the customer. It is important that you read these carefully and in full before ordering any services from iTech. If you do not agree to these terms and conditions, you must not order any services from iTech. By nature of having an iTech account, you agree to be bound by the following terms and conditions.
These General Terms & Conditions, together with any Specific Terms and Conditions for your Services, the Data Processing Terms and Conditions, and any applicable Third-Party Terms & Conditions (including those Terms of our Partners), form the Agreement between You and Us. If any of these General Terms & Conditions are inconsistent with any Specific Terms and Conditions for your Services, then the Specific Terms & Conditions shall prevail.
By signing up for the Services, you warrant that you can enter a binding contract; or are acting with the express permission of a person or organisation, and using the payment details of that person, and that they also agree to be bound by the terms of this Agreement. You also agree to comply with and adhere to all applicable laws and regulations in relation to this Agreement.
Age Condition
You certify that by purchasing any of our products/services from this and our Partners website in relation to our products/services, that you are 18 years or older.
Definitions
“Acceptable Use Policy” means the iTech policy that forms part of this Agreement and sets out the scope of your use of the Services.
“Agreement” means any agreement to which these General Terms & Conditions, together with any Specific Terms & Conditions for your Services and the Acceptable Use Policy, are incorporated.
“Designated Agent” shall mean an individual or entity that the Prior Registrant or New Registrant explicitly authorises to approve a Change of Registrant on its behalf.
“Order” means a request made by You for Services to be supplied pursuant to the terms of this Agreement.
“Services” means the services and or products to be provided to You by iTech or our Partner.
“Us” means iTech, which is a Trading Name of iTech-Co LTD, a company registered in Wales under Company Number 15801145, and our Office is at iTech-Co LTD, The Registered Address, Britannia House, Caerphilly Business Park, Van Road, Caerphilly, CF83 3GG. We are Registered with the Information Commissioner’s Office.
“Partner” means any person and/or organisation with which iTech works together to offer/provide you with a delivery of Service.
“You” means the person or company who purchases services from iTech or our Partner.
- Commencement of this Agreement
This Agreement will only commence when We provide You with written (email) confirmation that your Order has been accepted.
The information that you provide to us must be complete, accurate and always up to date. We reserve the right to suspend access to your account and Services if we believe any information you have supplied to us is inaccurate.
- Supply of Services
We agree to supply the Services to You in accordance with the terms set out in this Agreement.
We will use reasonable efforts to supply the Services to You as soon as it is reasonably practicable and if We become aware of any reason for delay, we shall notify You.
We will not be liable to You if We, using Our efforts, fail to supply the Services within a specific timescale.
We reserve the right to improve, modify or change the Services provided to You, and We will use reasonable efforts to notify You as soon as it is reasonably practical to do so.
We will provide the Services to You always using reasonable skill and care, but this will be subject to any downtime caused by scheduled or emergency maintenance or repair. We will use our reasonable efforts to ensure that any disruption to the Services is minimal and any scheduled work takes place during off-peak hours, when we will not be liable to you or any third party for losses whatsoever caused by any such downtime, whether emergency or scheduled.
We reserve the right to disengage services, individual features, applications, scripts or programs as necessary in the interests of technical progress, security, availability of technical support on the provider or manufacturer side, to ensure the stable operation and integrity of Our Systems.
We shall take reasonable steps to ensure that any disengaging of services, individual features, applications, scripts or programs will not result in changes to a core function of the Services We provide You and to offer technical alternatives as and when such alternatives become available.
If such changes result in changes to a core function of the Services, and no viable alternative is available, you will be entitled to a pro-rated refund on cancellation.
In the event of changes to services, features, applications, scripts and programs, you agree to cooperate and be responsible for managing any adjustments to your Services if requested to do so. We will endeavour to communicate any changes to you as soon as possible.
- Duration of Services
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- Cancellation
You are entitled to cancel the Services by contacting Us no less than one working day prior to the date for your services.
You may cancel your contract with Us either by telephone, email or through Your Control Panel of our Website. Once we accept your cancellation request, you will be provided with written confirmation of cancellation (normally by email). Cancellation requests will not be deemed to have been received and accepted until we have issued our written confirmation to you.
If you have entered into this Agreement as a consumer, you have the right to cancel your contract within 1 day’s notice from the date the service is due to begin. For the avoidance of doubt, the contract is formed when you place the Order button through our website, and therefore, provide us with permission to commence Your Services.
As a result, as soon as the Services have commenced, you will not have the right to cancel the Contract under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. Please note that if you do not wish to waive this right, we will not be able to commence your Services.
For the avoidance of doubt, if You use the Services during business, you will be treated as a non-consumer and statutory consumer protection will not apply to this Agreement.
We reserve the right to cancel and/or withdraw Your Service at any time without reason by providing you with 1 day’s written notice (normally by email).
iTech expressly reserves the right to terminate, without notice to you, all Services where, in iTech’s sole discretion, you are harassing or threatening iTech and/or any of iTech/our Partners’ employees.
- Booking
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- Services
The Services can only be used in connection with iTech/our Partners products/services.
The Services can only be used by and discussed with account owners and persons with authority on the account. There will be no support to end users unless consent has been provided by the account holder in writing.
The scope of each Service is detailed within the service description at the time of purchase.
Prior to any service being carried out by iTech and/or our Partners Personal Support Assistant, you must agree to the service and the price. Payment for the Services is taken upon booking of the service or after the service being provided to the Customer, depending on the Customer’s payment method.
You have the right to cancel the Order for Services by e-mail or phone at any time, but due to the nature of any customised service and the work involved, you will not receive a refund of the service fee if the work has commenced.
Services contracts must be cancelled separately, according to the applicable Terms and Conditions.
If applicable, you must provide iTech/our Partners with access for the service to be successfully carried out.
You may be required to provide access to your iTech/our partners’ products and accept that some changes to your products may be required for the service to be completed.
You are required to fully cooperate with us for the Services to be completed.
You will be notified by Us when Your Service has been completed.
Use of these Services means that You agree to abide by both the service-specific terms and the iTech/our Partners General Terms and Conditions.
We provide Our Services ‘as is’ and ‘as available’. We do not warrant that your use of the Services will be uninterrupted or error-free, or that the Services will meet your requirements.
- Money Back Guarantee
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- Fees and Refunds
All Fees are payable in advance, unless the Deposit option is chosen (if at all available) when placing your order.
Provided that no work has commenced on the Start Date, then All Fees will be refunded in Full.
If we choose to cancel the Services we provide to you for any reason other than a breach of the terms of this Agreement by you, we will refund you on a pro rata basis.
- Pricing, Payments and Change of Services
Payment in respect of all Services is on demand.
We will automatically generate an invoice in respect of the next period unless the Services have been cancelled. All invoices are delivered electronically to you via email and are available via ITech’s ‘My Account’ and/or at our partner’s Customer Control Panel. You are responsible for checking the receipt of all invoices. No hard copy invoices will be sent by post.
Payment may be taken automatically or otherwise may be requested for you to do so manually in Your ITech ‘My Account’ online following delivery of Your invoice, and are refundable based on Clauses 7 and 8 above. If any automatic payment should fail, the invoice will be considered overdue and immediately payable.
We reserve the right to change the prices and/or nature of our Services by giving you 30 days’ written notice of those changes. Notice of changes to prices and/or Services will be given by email to the email address we hold for your account. Any price change will take effect automatically upon a renewal of the Agreement.
All payments must be made in UK pounds sterling, inclusive of applicable VAT. Payments can only be made by a valid Credit/Debit Card.
You warrant that you are authorised to use your chosen method. If you are not the named cardholder, you acknowledge that you and the named cardholder both agree to be bound by the terms of this Agreement and are jointly and severally liable for all payments under this Agreement. You agree to indemnify and hold Us harmless if the cardholder or issuer declines any payments to Us, including all our costs in administering your non-payment and obtaining the payment due to Us by You.
We reserve the right to suspend all Services until payment is received in full and all outstanding charges are paid. Any non-payment of a recurring invoice may be subject to an administration charge. You are responsible for all money owed to us under the terms of this Agreement until it is terminated. You are also responsible for any additional costs incurred by Us in taking steps to recover any sums due by you.
You will pay any Additional Charges as may be required from time to time by Us for reactivation of the Services due to disconnection.
You are required to always provide Us with valid contact details and a valid payment method during the term of this Agreement. If any of this information is found to be invalid, we reserve the right to suspend access to your account.
If your chosen payment method is cancelled or changed for any reason, then you must notify us immediately and provide Us with details of an alternative payment method.
Payments processed by third parties are also subject to those third parties’ terms and conditions of service, and we make no representations and provide no warranties with respect to those third-party services.
You shall not be entitled to set off a credit against any amount owed to Us pursuant to the Agreement.
If you fail to pay all sums due to us, we reserve the right to interrupt, suspend or cancel your Services. Such action is without prejudice to Our right to recover all outstanding sums from You and Your obligation to pay the same to Us.
We reserve the right to pass your debt onto a third-party debt recovery agent, and you accept all liability for the recovery of our costs from you.
- Chargebacks
If you withdraw any payments made via a credit card or third-party payment method (a “chargeback”), we reserve the right to interrupt, suspend or cancel Your Services and/or charge a fee. Such action is without prejudice to Our right to recover all outstanding sums from You and your obligation to pay the same to Us.
- Third Party Users
All Services provided by Us to You are intended for Your use. You agree that any decision to resell, store or give away any of the Services to third parties is undertaken on the basis that You accept sole responsibility for ensuring compliance with this Agreement and the terms and conditions relevant to any chosen Services by third parties. You agree to indemnify and hold Us harmless against any losses caused or damage suffered because of a breach by any third parties.
We accept no liability to You or any third parties for losses arising from third-party use of Your Services as set out above.
- Your personal details
You warrant that the contact information you provide to us is correct and that you will update this information immediately, as required from time to time.
You agree that we may suspend access to your account and the Services if we reasonably believe that the information you have supplied is inaccurate.
You accept that if your account is paid for by another party, who has agreed to be bound by the terms of this Agreement, that party and who has access to your account password, we may discuss your account with that party and take instructions from them in relation to the service.
We reserve the right to email you with information about product offerings We believe may be of interest to you. You may unsubscribe from marketing communications at any time.
- Disclaimers and Warranties
You agree that you use our services at your own risk.
The Services are provided on an “as is” and “as available” basis. We do not warrant or represent that any Services will be uninterrupted or error-free. You accept that all Services are provided warranty-free.
iTech, its Directors, Officers, employees, Partners, agents and any associated third-party service providers disclaim all warranties of any kind, whether express or implied, including fitness for purpose and satisfactory quality and those relating to the exercise of reasonable care and skill are hereby excluded in relation to the Services to the fullest extent permitted by law.
- Liability
We shall not be liable for any loss or damage of any nature suffered by You arising out of or in connection with any breach of this Agreement by You or any act, misrepresentation, error or omission made by You or on Your behalf.
We will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time or failure to make anticipated savings or liability You incur to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.
No matter how many claims are made and whatever the basis of such claims, our maximum aggregate liability to You under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this Agreement) whether such claim arises in contract or in tort or in any other way and whether or not caused by negligence or misrepresentation shall not exceed a sum equal to the fees paid by You for the specific Services in relation to which Your claim arises during the 6 month period prior to such claim.
Nothing in this Agreement shall operate to exclude or limit our liability for: death or personal injury caused by our negligence.
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- any breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982.
- Fraud; or
- any other liability which cannot be excluded or limited under applicable.
Neither party shall be liable to the other under or in connection with this Agreement or any collateral contract for any:
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- loss of revenue.
- loss of actual or anticipated profits.
- loss of contracts.
- loss of business.
- loss of opportunity.
- loss of goodwill.
- loss of reputation.
- loss of, damage to or corruption of data; or
- any indirect or consequential loss, however arising, regardless of whether such loss or damage was foreseeable or in our mutual contemplation and whether arising in or caused by breach of contract, tort, breach of statutory duty or otherwise.
- Force Majeure
We shall not be responsible for any failure to provide any Services or perform any obligation under this Agreement because of any act of God, strike, lock-outs or other industrial disputes (whether our employees or any other party) or compliance with any law of governmental or any other order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers, work stoppage, war, riot or civil commotion, equipment or facilities shortages which are being experienced by providers of telecommunication services generally, or other similar force beyond our reasonable control.
- Non-Waiver
Our failure to require You to perform any of your obligations under this Agreement shall not affect Our right to require such performance at any time in the future, nor shall the waiver by Us of a breach of any provision be taken or held to be a waiver of the provision.
- Survival
The provisions, terms, conditions, representations, warranties, covenants, and obligations contained in or imposed by this Agreement, which by their performance after the termination of this Agreement, shall be and remain enforceable notwithstanding termination of the Agreement for any reason. However, neither you nor we shall be liable to one another for damages of any sort resulting solely from terminating this Agreement in accordance with its terms.
- Notice
You agree that any notice or communications required or permitted to be delivered under this Agreement by Us to You shall be deemed to have been given if delivered by email, in accordance with the contact information You have provided.
Revised Date: 28th December 2025
