Terms and Conditions of Service

The following terms govern the iTech agreement for providing services to you, the customer.

iTech

You must read these carefully and in full before ordering any services from iTech. If you do not agree to these terms and conditions, you must not order any services from iTech. By nature of having an iTech account, you agree to be bound by the following terms and conditions.

These General Terms & Conditions, together with any Specific Terms and Conditions for your Services, the Data Processing Terms and Conditions, and any applicable Third-Party Terms & Conditions (including those Terms of our Partners) form the Agreement between You and Us. If any of these General Terms & Conditions are inconsistent with any Specific Terms and Conditions for your Services, then the Specific Terms & Conditions shall prevail.

By signing up for the Services, you warrant that you can enter a binding contract, or are acting with the express permission of a person or organisation and using the payment details of that person, and that they also agree to be bound by the terms of this Agreement. You also agree to comply with and adhere to all applicable laws and regulations concerning this Agreement.

Age Condition

You certify that by purchasing any of our products/services from this website and our Partners’ websites concerning our products/services, you are 18 years or older.

Definitions

“Acceptable Use Policy” means the ITech policy which forms part of this Agreement and sets out the remit for your use of the Services.

“Agreement” means any agreement to which these General Terms & Conditions, together with any Specific Terms & Conditions for your Services and the Acceptable Use Policy, are incorporated.

“Designated Agent” shall mean an individual or entity that the Prior Registrant or New Registrant explicitly authorises to approve a Change of Registrant on its behalf.

“Material Change” means a non-typographical correction. The following will be considered Material Changes:

  • A change to the domain name owner’s name or organisation that does not appear to be merely typographical.
  • Any change to the domain name owner’s name or organisation that is accompanied by a change of address or phone number; and
  • Any change to the domain name owner’s email.

“Order” means a request made by you for Services to be supplied pursuant to the terms of this Agreement.

“Services” means the services and or products to be provided to you by iTech or our Partner.

“Us” means iTech or Information Technology Company, which are Trading Name(s) of Tech-Co LTD.

The Registered Office, Caerphilly Business Park, Britannia House, Van Road, Caerphilly, Wales, CF83 3GG

Registered in the U.K. – Wales | Co. Reg. No: 15801145 | D-U-N-S® Number: 232282586

“Partner” means any person and/or organisation iTech works together with to offer/provide you with a delivery of Service.

“You” means the person or company who purchases services from iTech or our Partner.

  1. Commencement of this Agreement
  • This Agreement will only take effect when we provide you with written confirmation that your Order has been accepted.
  • The information that you provide to us must be complete, accurate and always up to date. We reserve the right to suspend access to your account and Services if we believe any information you have supplied to us is inaccurate.
  1. Supply of Services
  • We agree to supply the Services to you under the terms set out in this Agreement.
  • We will use reasonable efforts to supply the Services to you as soon as it is reasonably practicable. If we become aware of any reason for delay, we shall notify you.
  • We will not be liable to you if, despite our efforts, we fail to supply the Services within a specific timescale.
  • We reserve the right to improve, modify, or change the Services provided to you, and we will use reasonable efforts to notify you as soon as possible.
  • We will provide the Services to you always using reasonable skill and care, but this is subject to any downtime caused by scheduled or emergency maintenance or repairs. We will use our reasonable efforts to ensure that any disruption to the Services is minimal and that any scheduled work takes place during off-peak hours. In this case, we will not be liable to you or any third party for losses caused by any such downtime, whether emergency or scheduled.
  • We reserve the right to deactivate individual features, applications, scripts, or programs as necessary in the interest of technical progress, security, and the availability of technical support on the provider’s or manufacturer’s side, to ensure the stable operation and integrity of Our Systems.
  • We will take reasonable steps to ensure that deactivating any individual features, applications, scripts, or programs does not affect a core function of the Services we provide to you. We will also offer technical alternatives, including upgrades and updated versions of software, as they become available.
  • If such changes affect a core function of the Services and no viable alternative is available, you will be entitled to a prorated refund upon cancellation.
  • In the event of changes in features, applications, scripts and programs pursuant to Clause 2.6 above, you agree to cooperate and be responsible for managing any adjustments to your Services if requested. We will endeavour to communicate any changes to you as soon as possible.
  1. Duration and Renewal of Services
  • Unless otherwise specified, Services are provided for a minimum contract term of 3 months and, unless cancelled in accordance with Clause 4 below, will automatically be renewed for further periods at our subscription costs or those of our Partner.
  • In the event that a FREE domain (subject to availability) is included with the purchase of a new package with a 12-month minimum term, this free domain offer applies only to the contract term of the initial purchase. After the contract term of the initial purchase, domains purchased through this offer will renew at the regular price specified by our partner.
  1. Cancellation
  • You are entitled to cancel the Services by contacting us at least one working day before your service’s renewal date.
  • You can cancel your contract with us either by telephone, email, or through your control panel on our Partner’s Website. Once we accept your cancellation request, you will receive a written confirmation of the cancellation, usually by email. Cancellation requests will not be deemed received and accepted until we have issued our written confirmation to you.
  • If you have entered into this Agreement as a consumer, you have the right to cancel your contract within 30 days from the date the contract is formed. For the avoidance of doubt, the contract is formed when you place the Order button through our website and therefore provide us with permission to commence Your Services.
  • As a result, as soon as the Services have commenced, you will not have the right to cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. Please note that if you do not wish to waive this right, we will not be able to commence your Services.
  • For clarity, domain purchases are not covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • For the avoidance of doubt, if you use the Services during business hours, you will be treated as a non-consumer, and statutory consumer protection will not apply to this Agreement.
  • We reserve the right to cancel and/or withdraw Your Service at any time without reason by providing you with 30 days written notice.
  • iTech expressly reserves the right to terminate, without notice to You, all Services where, in iTech’s sole discretion, You are harassing or threatening iTech and/or any of iTech’s/our Partners’ employees.
  1. Registration of Domain Name(s)
  • We do not accept responsibility, nor do We make any warranty that the domain name(s) requested by You will be accepted for registration in the register of the Naming Organisation nor will We be liable for any incidental costs You incur if the application for Registration is We do not accept responsibility for any liability to third parties for breach of their Intellectual Property Rights concerning the domain name(s) requested by You. Premium Domain Names are not normally part of ITech’s/our Partner package deals but can be additionally purchased.
  • Upon successful Registration, we will manage your domain name(s) for the Initial Registration Period and for as long as it remains registered to you, subject to the rules of the applicable Registry in force from time to time.
  • Notwithstanding Clause 2, we reserve the right to suspend or cancel any application for Registration or refuse to manage a domain name(s) in the circumstances set out in Clause 4.4 of this Agreement.
  • Once we fulfil your domain Order, we shall notify you of the successful registration of the domain name(s). We will manage your domain name(s) for the initial registration period. Unless you set your Domain to expire via your Control panel of our Partner prior to the expiry date, our Partner will automatically renew your Domain. You authorise us to debit your account for the initial registration period and any subsequent renewals by our Partner (until you decide to cancel).
  • You acknowledge that any disputes arising out of the use of your domain name(s) requested by you may be resolved as follows:
  • You shall be permitted to transfer your domain name(s) to another Registrar other than Us upon termination of this Agreement in accordance with Clause 4.
  • You agree that for reasons of security and in accordance with ICANN and other registry policies, We shall apply a transfer Such transfer lock may include but not be limited to domain name registration, the transfer of a domain name and any Material Changes to the domain name owner details to protect the transfer of a domain name. You will nevertheless be able to remove the transfer lock to allow a transfer of a domain which has been applied for by third parties. You acknowledge and agree that in the event of a Material Change, you are responsible and liable for such Material Changes.
  • You acknowledge and agree that We, our Partners, agents, assignees or licensees may, upon registration of Your domain name, associate any data of any kind, in Our sole discretion, with the Domain Name registered in association with Your Website (eShop) or any URL incorporating said Domain Name until You replace such data with the Web This paragraph shall apply to all web pages generated by Us, whether in connection with HTML standard response codes or otherwise, including but not limited to 404 webpages.
  • By ordering or applying SSL Certificates in connection with our products, you acknowledge and agree to comply with DigiCert’s Terms, and the customer receives an SSL Wildcard certificate for each domain for which you have a current contract with iTech/our Partner. The SSL Wildcard certificate can be used for all domains administered by iTech or our Partner. If the customer concludes a new contract that includes a domain with iTech or our Partner, another SSL Wildcard certificate will be automatically assigned. As soon as the SSL Flat rate Subscription is cancelled, the SSL certification(s) will be cancelled immediately. If customers use the change Feature from a Paid SSL (SSL Starter, SSL Starter Wildcard, SSL Business, SSL Business Wildcard, SSL Premium) certificate to SSL Flat rate, the remaining term of the Paid SSL will not be refunded and will be cancelled. Paid SSL Certificates are not part of the Standard Agreement with iTech/ our Partner. Therefore, these will carry an additional charge (if you request to upgrade).
  1. (a) Premium Services
  • The Premium Services can only be used in conjunction with iTech or our Partners’ products and services.
  • The Premium Services can only be used by and discussed with account owners and authorised individuals. There will be no support for end users unless the account holder provides written consent.
  • Suppose the service is made available. You may be charged a one-time fee for this service, in addition to the standard subscription fees for your relevant iTech or Partners package.
  • The scope of each Premium Service is detailed within the service description at the time of purchase.
  • Before any service is carried out by iTech and/or our partner, Personal Support Assistant, you must agree to the service and its price. Payment for the Premium Services is taken upon booking of the service or after the service is provided to the Customer, depending on the Customer’s payment method.
  • The booked service must be used within 30 days of purchase.
  • You have the right to cancel the Order for Premium Services by e-mail or phone at any time, but due to the nature of this customised service and the work involved, you will not receive a refund of the service fee if the work has commenced.
  • The 30-day money-back guarantee offered for some other iTech or our Partner products is explicitly excluded from this service.
  • Cancelling the Premium Services does not affect any other existing iTech or our Partners. These contracts must be cancelled separately, according to the applicable Terms and Conditions.
  • If applicable, you must provide the iTech or our Partner’s Personal Support Assistant with remote access for the service to be carried out successfully.
  • You must provide any technical equipment for the Service to be carried out (e.g. DSL connection, internet connection, and modem).
  • You may be required to provide access to your iTech or our Partners’ products and accept that some changes to your products may be necessary for the service to be completed.
  • You are required to cooperate with us for the Services to be completed fully.
  • You will be asked to provide files and information (“Content”) for the setup. You must submit all required content in electronic file format via email (including but not limited to Word, JPEG, and GIF). Content must not be illegal/offensive in nature, and you must be the owner or have the relevant permission from the copyright holder if using third-party materials.
  • Content and materials provided by You (for example images and logos) should be of good quality and suitably sized for their intended You must not provide content or materials for which You are not the copyright holder, or for which You do not have the permission of the copyright holder to use (excluding open-source content and materials).
  • It is a requirement of these Terms that you retain a current backup of any such Content that will be deleted by Us after the service has been performed and will not be returned to you.
  • You may be required to choose passwords for the Service. You must appropriately update passwords after the Service has been completed.
  • You will be notified by Us when Your Service has been completed.
  • Before we provide the additional services, you must back up all your data and confirm to us that this has been done.
  • Use of these Services means that you agree to abide by both the service-specific terms and the iTech/our Partners General Terms and Conditions.
  • We provide Our Services as is and as available. We do not warrant that your use of the Services will be uninterrupted or error-free, or that the Services will meet your requirements.
  • By ordering a Premium Service, you consent to iTech/our Partners agents accessing your webspace and any data that’s stored there.

6. (b) Downloading and Using iTech WordPress Plugins

  • Acceptance of Terms: By downloading, installing, or using any plugin from https://itech.wales, you (the “User”) agree to be bound by these Terms and Conditions. You must not download, install, or use the plugin if you disagree with these terms.
  • Grant of License: https://itech.wales grants you a non-exclusive, non-transferable, revocable license to use the plugin(s) for your personal or business use on your WordPress website(s) [Subject to any license type specified, e.g., GPL, MIT, etc.]. This license is limited to the specific purpose for which the plugin was designed and intended.
  • Restrictions: You are prohibited from:
    • Redistributing, selling, or sub-licensing the plugin(s) to third parties without prior written permission.
    • Modifying the plugin(s) in a way that could harm their functionality or integrity.
    • Using the plugin(s) in a manner that violates any applicable laws or regulations.
    • Making the plugin(s) publicly available without permission.
  • Warranty Disclaimer: https://itech.wales provides the plugin(s) “as is” and without any warranties, expressed or implied. https://itech.wales does not guarantee that the plugin(s) will be free of errors or defects, or that the plugin(s) will meet your specific requirements.
  • Limitation of Liability: https://itech.wales is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the plugin(s). This includes, but is not limited to, loss of profits, data, or business interruption.
  • Intellectual Property: The plugin(s) are the intellectual property of https://itech.wales and are protected by copyright and other applicable laws. You agree not to infringe upon these intellectual property rights.
  • Termination: https://itech.wales may terminate your license to use the plugin(s) anytime. Upon termination, you must cease using the plugin(s) immediately.
  • Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising out of or in connection with these terms shall be settled in the courts of the United Kingdom.
  • Entire Agreement: These Terms and Conditions constitute the entire agreement between you and https://itech.wales regarding the use of the plugin(s).
  1. 30-Day Money Back Guarantee
  • Money-back guarantee claims must be received within 30 days of placing the initial order. This must be done by contacting iTech.
  • To qualify for the Guarantee, any request for cancellation must include the following: the full name of the account holder, iTech or our Partner’s order, invoice, or contract number, email address, telephone number, and, optionally, your reason for cancellation.
  • The 30-Day Money Back Guarantee applies to the iTech Website and includes the eShop Design Service and Search Engine Optimisation, and is limited to your initial purchase. Any additional or optional Services or features added for you by iTech or added from our Partner’s Control Panel by you.
  • The 30-Day Money Back Guarantee does not apply to new orders of Domain Names Registered for You by iTech and/or Domain Names added or registered from our Partners’ Control Panel by You, our Partners’ Dynamic Cloud Server performance features on top of the minimum configuration, and Search Engine Marketing packages.
  • You agree that if any other Services are attached to your contract that you wish to cancel, these will also be cancelled.
  • The 30-Day Money Back Guarantee does not apply to certain offers and promotions, including, but not limited to, packages ordered with the software bundle and Best Buy campaigns, which usually come with Minimum Term Contracts. We recommend checking the Terms and Conditions applicable to the offer before placing an order.
  • The 30-Day Money Back Guarantee is not available where you have breached any part of these General Terms & Conditions, including but not limited to an account that has been suspended or terminated because of such breach.
  1. Fees and Refunds
  • All Fees are payable in advance unless the Deposit option is chosen when placing your order. If a Deposit is paid, then the Balance remaining must be settled in full by logging into your iTech ‘My Account’ online within 30 days of the Order Date to pay the relevant bill.
  • Provided that no work has commenced by the Start Date, all fees will be refunded in full if within the 30-day money-back guarantee.
  • If we choose to cancel the Services we provide to you for any reason other than a breach of the terms of this Agreement by you, we will refund you on a pro rata basis.
  • Suppose Services are suspended temporarily or any features, applications, scripts or programs are deactivated to ensure the stable operation and integrity of the Services. In that case, you will not be entitled to a refund.
  1. Pricing, Payments and Change of Services
  • Payment for all Services is due on demand.
  • We will automatically generate an invoice for the next period unless the Services have been cancelled in accordance with Clause 4 above. All invoices are delivered electronically to you via email and are available via iTech’s ‘My Account’ and/or at our partner’s Customer Control Panel. You are responsible for checking the receipt of all invoices. No hard copies of invoices will be mailed.
  • Payment may be taken automatically or can be requested manually in your iTech ‘My Account’ online after delivery of your invoice, and is refundable based on Clauses 7 and 8 above. If any automatic payment fails, the invoice will be considered overdue and will be due for immediate payment.
  • We reserve the right to change the prices and/or nature of our Services by giving you 30 days’ written notice of those changes. Notice of changes to prices and/or Services will be sent by email to the email address we have on file for your account. Any price change will take effect automatically upon a renewal of the Agreement.
  • All payments must be made in UK pounds sterling, inclusive of applicable taxes. Payments can only be made by a valid credit or debit card.
  • You warrant that you are authorised to use your chosen method. If you are not the named cardholder, you acknowledge that you and the named cardholder both agree to be bound by the terms of this Agreement and are jointly and severally liable for all payments under this Agreement. You agree to indemnify and hold us harmless if the cardholder or issuer declines any payments to us, including all our costs in administering your non-payment and obtaining the payment due to us by you.
  • We reserve the right to suspend all Services until payment is received in full and all outstanding charges are Any non-payment of a recurring invoice may be subject to an administration charge. You are responsible for all money owed to us under the terms of this Agreement until it is terminated. You are also responsible for any additional costs incurred by Us in taking steps to recover any sums due by you.
  • You will pay any additional charges that we may require from time to time for reactivating the Services due to disconnection.
  • You are required to always provide us with valid contact details and a valid payment method during the term of this Agreement. If any of this information is found to be invalid, we reserve the right to suspend access to your account.
  • If your chosen payment method is cancelled or changed for any reason, then you must notify us immediately and provide Us with details of an alternative payment method.
  • Payments processed by third parties are also subject to those third parties’ terms and conditions of service. We make no representations and provide no warranties regarding these third-party services.
  • You shall not be entitled to set off a credit against any amount owed to Us pursuant to the Agreement.
  • If you fail to pay all sums due to us, we reserve the right to interrupt, suspend, or cancel your Services (starting from day 7 after the payment’s due date). Such action is without prejudice to our right to recover all outstanding sums from you and your obligation to pay the same to Us.
  • We reserve the right to pass your debt on to a third-party debt recovery agent, and you accept all liability for recovering our costs from you.
  1. Chargebacks
  • If you withdraw any payments made via a credit card or third-party payment method (a “chargeback”), we reserve the right to interrupt, suspend or cancel Your Services and/or charge a fee. Such action is without prejudice to our right to recover all outstanding sums from you and your obligation to pay the same to Us.
  1. Third-Party Users
  • All Services provided by Us to You are intended for Your use You agree that any decision to resell, store or giveaway any of the Services to third parties is undertaken on the basis that You accept sole responsibility for ensuring compliance with this Agreement and the terms and conditions relevant to any chosen Services by third parties. You agree to indemnify and hold Us harmless against any losses caused or damage suffered because of a breach by any third parties.
  • We accept no liability to you or any third parties for losses arising from third-party use of Your Services as set out above.
  1. Usage
  • Where a Service is not provided with unlimited usage as standard, you will be liable to pay any charges incurred by exceeding the agreed data use limits concerning those Services. Any additional charges will be at the rate set out in your original package.
  1. Data
  • All data created or stored by you within our Partners’ applications and servers is Yours. We do not claim ownership of any web server content, email content, or other types of data contained within your server space or applications on servers we own.
  • You are responsible for ensuring that you maintain adequate and up-to-date backup copies of all data you upload to our servers or create through our services. This should include, but not be limited to, all written content, images, photographs and screenshots of your data.
  • In the event of loss of or damage to your data arising out of your actions or actions undertaken on your behalf, we will not provide you with access to any data stored by Us for archiving or backup procedures except at our sole discretion.
  • In the event of loss of or damage to your data, however caused, we will not be liable to recover it. We will not provide you with access to any data stored by us for our own platform stability and business continuity.
  • In the event of loss or damage to your data due to a failure in our systems or servers, we will make reasonable commercial efforts to help you restore it. Notwithstanding this, you accept full responsibility for maintaining adequate backup copies of all your data.
  • To the extent that we access or hold personal data which is submitted by you for use with the Services, the terms of our Data Processing Agreement, which are hereby incorporated by reference, shall apply, and the parties agree to comply with such terms.
  • You shall indemnify Us and hold Us harmless against all damages, losses and expenses arising out of a third-party claim of intellectual property infringement in respect of Your content or data.
  1. Passwords
  • It is your responsibility to keep all passwords safe, ensure they are secure according to accepted best practices, and change them regularly. We are not responsible for any data losses or security compromises that occur due to compromised passwords or when you give a third party access to your password.
  • You are responsible for all actions arising out of the use of your account password.
  1. Your Personal Details
  • You warrant that the contact information you provide to us is correct and that you will update this information immediately, as required from time to time.
  • You agree that we may suspend access to your account and the Services if we reasonably believe that the information you have supplied is inaccurate.
  • You accept that if your account is paid for by another party, who has agreed to be bound by the terms of this Agreement, that party and who has access to your account password, we may discuss your account with that party and take instructions from them concerning the
  • We reserve the right to email you with information about product offerings we believe may be of interest to you. You may unsubscribe from marketing communications at any time.
  1. Disclaimers and Warranties
  • You agree that you use our services at your own risk.
  • The Services are provided on an “as is” and “as available” We do not warrant or represent that any Services will be uninterrupted or error-free. You accept that all Services are provided warranty-free.
  • iTech, its Directors, Officers, employees, Partners, agents and any associated third-party service providers disclaim all warranties of any Whether express or implied, including fitness for purpose and satisfactory quality and those relating to the exercise of reasonable care and skill are hereby excluded concerning the Services to the fullest extent permitted by law.
  1. Liability
  • We shall not be liable for any loss or damage of any nature suffered by you arising out of or in connection with any breach of this Agreement by you or any act, misrepresentation, error or omission made by you or on your behalf.
  • We will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time or failure to make anticipated savings or liability You incur to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.
  • No matter how many claims are made and whatever the basis of such claims, our maximum aggregate liability to You under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this Agreement) whether such claim arises in contract or tort or in any other way and whether or not caused by negligence or misrepresentation shall not exceed a sum equal to the fees paid by You for the specific Services concerning which Your claim arises during the 6 months before such claim.
  • Nothing in this Agreement shall operate to exclude or limit our liability for: 4.1 death or personal injury caused by our negligence.
    • any breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982.
    • Fraud; or
    • any other liability which cannot be excluded or limited under applicable.
  • Neither party shall be liable to the other under or in connection with this Agreement or any collateral contract for any:
    • loss of revenue.
    • loss of actual or anticipated profits.
    • loss of contracts.
    • loss of business.
    • loss of opportunity.
    • loss of goodwill.
    • loss of reputation.
    • loss of, damage to or corruption of data; or
    • any indirect or consequential loss, however arising, regardless of whether such loss or damage was foreseeable or in our mutual contemplation and whether arising in or caused by a breach of contract, tort, breach of statutory duty or otherwise.
  1. Force Majeure
  • We shall not be responsible for any failure to provide any Services or perform any obligation under this Agreement because of any act of God, strike, lock-outs or other industrial disputes (whether our employees or any other party) or compliance with any law of governmental or any other order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers, work stoppage, war, riot or civil commotion, equipment or facilities shortages which are being experienced by providers of telecommunication services generally, or other similar force beyond our reasonable control.
  1. Non-Waiver
  • Our failure to require you to perform any of your obligations under this Agreement shall not affect our right to require such performance at any time in the future, nor shall the waiver by Us of a breach of any provision be taken or held to be a waiver of the provision.
  1. Survival
  • The provisions, terms, conditions, representations, warranties, covenants, and obligations contained in or imposed by this Agreement, which by their performance after the termination of this Agreement, shall be and remain enforceable notwithstanding termination of the Agreement for any reason. However, neither we nor you shall be liable to each other for damages of any sort resulting solely from terminating this Agreement under its terms.
  1. Notice
  • You agree that any notice or communications required or permitted to be delivered under this Agreement by Us to You shall be deemed to have been given if delivered by email, under the contact information You have provided.

iTech reserves the right to amend, modify or alter any of these Terms and Conditions without the prior consent of You

Revised Date: 27th April 2025